Our Warranty

At SM Jewelry, we carefully select our jewelry to offer a balance of style, quality, and durability. Because our collections feature different levels of craftsmanship, the duration of our warranty varies by collection.

SM Warranty — 3 months

Jewelry from the SM collection is covered by a 3-month warranty from the date of purchase, covering manufacturing defects.

When a covered defect is confirmed, SM Jewelry may, depending on the situation and product availability, repair or replace the item.

LaFlore Warranty — 12 months

Our LaFlore premium collection comes with a 12-month warranty from the date of purchase, covering manufacturing defects.

This warranty reinforces LaFlore's premium positioning and the selection of materials designed to deliver superior quality.

When a covered defect is confirmed, we may, depending on the situation and product availability, repair or replace the item.

Luxury Collection Warranty — 12 months

Our Luxury Collection, featuring 925 sterling silver jewelry with a silver finish or gold plating, is covered by a 12-month warranty from the date of purchase, covering manufacturing defects.

This warranty reflects the premium positioning of our Luxe collection and our commitment to offering jewelry that combines refinement, high-quality materials, and timeless elegance.

When a covered defect is confirmed, we may, depending on the situation and product availability, repair or replace the item. What the warranty covers

The warranty covers, among other things, manufacturing defects that may affect the clasp, chain, assembly, setting, or various components of the jewelry, when such defects result from a manufacturing defect.

It generally does not cover normal wear and tear, scratches, loss or theft, accidental breakage, misuse, or damage resulting from improper maintenance.

Normal wear and tear on a finish or veneer resulting from use and exposure to certain products may also not constitute a manufacturing defect.

File a warranty claim

To submit a request, please contact our customer service department and provide your order number, a description of the problem, and clear photos of the jewelry in question.

Our team will review your request and let you know the next steps.

Email: [SM email address]